Delidoze Return Policy
1. Introduction
At Delidoze, we strive to ensure that you are satisfied with your purchases. If you need to return an item, please review our return policy to understand your rights and responsibilities.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within [number] days of receiving the item.
- Condition: The item must be in its original condition, unused, and in the original packaging with all tags and labels attached.
- Proof of Purchase: A receipt or order confirmation is required to process the return.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable Goods: Food, beverages, or other perishable items.
- Personalized or Custom Products: Items made to your specifications.
- Intimate Apparel: Underwear, swimwear, or similar items for hygiene reasons.
4. Return Process
To return an item, follow these steps:
- Contact Us: Email our customer support team at support@delidoze.com with your order number and the reason for the return.
- Return Authorization: You will receive a Return Authorization Number (RAN) and return instructions.
- Pack the Item: Securely pack the item in its original packaging and include a copy of the Return Authorization Number.
- Ship the Item: Send the package to the address provided in the return instructions. Please note that you are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
5. Refunds and Exchanges
- Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow [number] business days for the refund to appear on your account.
- Exchanges: If you wish to exchange an item, please return the original item and place a new order for the desired product. Exchanges are subject to product availability.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer support team within [number] days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.
7. Shipping Fees
Original shipping fees are non-refundable. If you are returning an item for reasons other than a defect or error on our part, you will be responsible for return shipping costs.
8. International Returns
For international orders, you are responsible for any return shipping costs, customs duties, and taxes. Please contact our customer support team for specific instructions on returning international items.
9. Contact Us
If you have any questions or need assistance with a return, please contact us at: support@delidoze.com
